Q. What is The Ordering Process?
A. To place an order, browse our website for products and click the "add to cart" button. This will add the product to your virtual shopping cart. You can view your shopping cart at anytime by clicking the "VIEW CART" link at the top right of the site. From there you can view/change/remove products from your shopping cart. When you have everything you need in your shopping cart, click the "SECURE CHECKOUT" button located on the Shopping Cart Contents page and follow the instructions. When we receive your order this is a binding commitment from you to purchase. We offer a 24 HR grace period where your order can be cancelled after you place it. After this time you cannot cancel your order as it is placed in queue and the process is in motion to pick, pack and prepare your order for shipping.
For all orders placed online, we will contact the customer by email/phone to acknowledge receipt and if necessary to discuss the order and any related shipping fees. The whole process is designed to maintain a one-to-one personal service!
Q. What currency is used in this website?
A. All prices shown are in US dollars.
Q. Is Online Ordering Secure?
A. Yes. Once you enter the checkout process to provide personal information the pages are secured by SSL (Secured Sockets Layer) and a digital certificate. You can obtain information on our certificate by double clicking the LOCK icon on your browser when on a secured page of our site. We RESPECT YOUR PRIVACY and we do not store credit card information on our website, nor do we share your information with any third party!!!
Q. Do you offer volume pricing?
A. Yes. Send us an e-mail: firstname.lastname@example.org advising us of the product and quantities you would like to purchase and we will quote you ASAP!
Q. Once I place an order, how long will it take to arrive?
A. We ask that you allow us up to 1 week for shipment, however 2-3 days is normal.
Q. What shipping company(s) do you use?
A. We have negotiated great rates with UPS inorder to save you money on shipping! To save time we may elect to have goods shipped to you direct from our suppliers. We can also ship via your own courier account of choice.
Q. Where do goods ship from?
A. Goods ship from the USA.
Q. How will I know how much my order will cost?
A. The total of your order plus taxes and shipping will be shown upon checkout. Shipping costs are subject to being adjusted and we will notify you by email/phone if necessary.
Q. What is your returns policy?
A. You must notify us by e-mail of your intent to return any items. We will only accept returns that are due to defects in workmanship or due to items not fitting properly... within 10 days of receiving shipment. Buyers remorse is not covered. Once your request to return an item is approved, we will provide you with a Returns Authorization Number (R.A.N) and instructions on where to send back. All returnable orders are subject to a $15 USD restocking fee.
DO NOT ship goods without a R.A.N. number as the shipment will not be accepted. Returns must be shipped prepaid by the customer. Do not send shipments collect as they will be refused. All returns must be in original packaging unopened with no modifications and all tags in place. Custom or special orders cannot be returned.
Q. Do you have a warranty on your products?
A. We ensure our products are free from defects in materials and workmanship at time of shipment and that our products meet all applicable laws for certification by governing bodies such as NIOSH, OSHA, CSA etc…This warranty is void on any product that has been tampered with, altered or misused in any way.
Due to unforeseen circumstances such as dollar fluctuations etc.. we reserve the right to change/adjust prices at anytime without notice!!